PRODUCT WARRANTY
Walls+Forms, Inc. extends a limited warranty to the structural components and accessories of its products.
All displays and fixtures (“Products”) manufactured by Walls+Forms, are subject to a warranty period of one year from the
date of purchase against manufacturer’s defect in materials and workmanship.
The conditions of the warranty are: Products shall have been subject to only normal use and service and shall not have
been misused, neglected, altered, improperly set up or otherwise damaged; and there shall be no evidence of
tampering or deliberate misuse or destruction. Packaging standards should be maintained, see Freight Damage.
Defects to Walls+Forms products will be determined solely by Walls+Forms, Inc. and not by any representative,
distributor, or dealer of, or for the company. Upon determination of a defect, Walls + Form’s sole obligation will be to
repair or replace the defective part with same or similar product.
Any Claim against Walls+Forms for defects in materials or workmanship must be in writing. Walls+Forms must
authorize the return of any alleged or defective part before it is returned. The party making the claim must prepay all
shipping and transportation costs. Walls+Forms will not accept charges for parts purchased unless the conditions of
the warranty have been satisfied.
Walls+Forms reserves the right to substitute, discontinue, alter or modify any product or part thereof, at any time
without prior notice. In such cases, Walls+Forms may, at its sole discretion, substitute the warranted product.
No Walls+Forms distributor or reseller is authorized to assume for Walls+Forms any other obligations or liabilities in
connection with the product or alter the terms of this warranty in any way.
Walls+Forms shall not be liable for damages, including special, incidental, or consequential damages arising out of or
liabilities in connection with the performance of a Walls+Forms product or its use by the owner.
Non‐Walls+Forms made products carry the warranty extended by their manufacturer.
RETURN POLICY
Verify each shipment immediately upon receipt against Walls + Form’s packing list to ensure accuracy. If a
discrepancy is found, please contact the Walls+Forms Customer Service Department immediately.
Should a return be requested of unused accessorial products for any reason other than a warranty matter, 10 days or
more after the shipping date; contact Walls+Forms Customer Service Department for a determination if Walls+Forms
will accept the desired return. Walls+Forms will carry out a full inspection of products before deciding whether or not
to accept the return. All returns of this nature are subject to a 25% restocking fee. Returns are not accepted more
than 30 days after the shipping date. Custom manufactured products are not returnable.
Freight Damage: Products arriving damaged in shipping is a ‘non‐warranty issue’ and claims must be made to
Walls+Forms Customer Service Department within 24 hours of receiving product. Digital photos may be required to
document damage to the
shipping container and/or product. Please be sure to sign for the package(s) as ‘damaged’. Upon authorization to return
the damaged product, all returns must be made to Walls+Forms within 30 days of delivery.
Standard Warranty: Should a problem be experienced with a Walls+Forms product within its given warranty period,
please contact the Walls+Forms Customer Service Department to determine the nature of the product failure and to
establish an adequate solution. If a return for repair is needed, returns must be made within 30 business days of the
Return Authorization (RA).
Order Cancellation: Order cancellations must be made in writing with receipt of the cancellation confirmed.
Cancellation of a product order for which Walls+Forms has produced or ordered raw materials may result in
Walls+Forms fully charging for materials and labor or imposing a minimum cancellation fee of up to 50% of the
purchase/sale price. Custom manufactured products are non‐cancellable.